Shipping policy
Shipping Policy
Last updated: July 2026
At FreshDropps, we're committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for details on processing times, delivery estimates, and tracking.
Order Processing
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Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
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Once your order has been processed, you will receive a confirmation email with your order details.
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During busy periods, processing times may be slightly longer.
Delivery Times
Estimated delivery times are:
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United Kingdom: 3–7 business days
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Europe: 5–10 business days
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United States & Canada: 5–12 business days
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Australia & New Zealand: 7–14 business days
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Rest of the World: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, weather conditions, or courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.
From time to time, FreshDropps may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information (where available).
You can also track your order using our Track Your Order page if available.
Delayed Deliveries
While we strive to meet all estimated delivery times, occasional delays can occur due to circumstances beyond our control, including:
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High order volumes
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Courier delays
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Customs inspections
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Severe weather conditions
We appreciate your patience and will do our best to keep you informed.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
FreshDropps cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to investigate and arrange a replacement or refund where appropriate.
International Orders
International customers may be responsible for customs duties, import taxes, or other fees charged by their local authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team.
Email: hello.freshdropps@gmail.com(Update this if you use a different support email.)
We aim to respond to all enquiries within 1–2 business days.
One suggestion before you publish
Since you don't have a custom email address yet, temporarily replace:
with your current support email (such as your Gmail address). Once your custom email is set up, you can update the policy with your branded address.